"It’s good to know that no dyes or chemicals are used - thanks for being so helpful."

Janey Loves Platinum Award 2012 Janey Loves Platinum Award 2011

Terms & Conditions

1. 110% Refunds

We are very confident that you'll love our SilkPerfect products. We offer a full money back + 10% guarantee if our pillowcases prove defective. Any claim must be made within 14 days of purchase. The extra 10% that we offer is to cover your return postage costs and inconvenience. This refund policy does not affect your statutory rights.
We aim to send out your product within 24 hours of receiving your order. Please notify us of any claim or issues with non-delivery via our Feedback page. We use Royal Mail, First Class. Of course SilkPerfect cannot be held responsible for any issues with the postal service, including industrial action. Royal Mail aims to fulfil delivery times of 1-3 days for the UK, 2-5 days for Mainland Europe and 3-14 days elsewhere in the world. Should you require guaranteed next day delivery or express services, please contact us for details and the prevailing Royal Mail rate will be charged.
This includes possible strike action and lost items. No claims for lost items can be made prior to 21 days from the date of sending (please see below for further terms & conditions).

2. Care

For best results, hand wash your pillowcase in a mild or specialist silk detergent.
However, most modern washing machines have a gentle silk cycle, so you can confidently wash in this at 30-35 degrees Celcius.
Dry naturally - silk dries very quickly - do not tumble dry.
You can iron on the low/silk setting.
We cannot be held responsible for any damage caused during washing. Silk is incredibly resilient and repels dirt and mildew, so it should last many years if looked after.

3. In General

Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

4. Privacy

YOUR PRIVACY IS IMPORTANT TO US

SilkPerfect Limited ("SilkPerfect ") is totally committed to protecting the privacy of our site visitors and customers. The SilkPerfect team members respect the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.
SilkPerfect does NOT and will not retain customers’ financial details (such as credit or debit card numbers). We encourage the use of Paypal or Google checkout as superb and protected methods of payment.

YOUR CONSENT

We will not sell your name, address, e-mail address, credit card information or personal information to any third party without your permission.

COMMUNICATION & MARKETING

If you have made a purchase from us we may occasionally update you on our latest products, news and special offers via e-mail, post & telephone. All SilkPerfect customers have the option to opt-out of receiving marketing communications from us. If you do not wish to continue to receive marketing from us you should opt-out by visiting our feedback page and letting us know.

SITE STATISTICS

We may disclose aggregate, anonymous statistics about the number of visitors to this Website or number of purchases made as required by our investors. We may use an independent measurement and research company to gather data regarding the visitors to this Website on our behalf using cookies and code which is embedded in the site. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors' screen settings and other general information. SilkPerfect uses and stores this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users.

TRANSFERS OF YOUR INFORMATION

The information that we collect from you may be transferred to, and stored at, a destination outside the UK or Australia. It may also be processed by staff operating outside the UK/Australia who work for SilkPerfect or one of our suppliers. Such processing may, for example, be required in order to fulfil your order, process your payment details or provide support services.
Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

DISCLOSURES OF YOUR INFORMATION

We may disclose your personal information to third parties:
in the event that SilkPerfect sells or buys any business or assets;
if SilkPerfect or substantially all of its assets are acquired by a third party, in which case personal data which we hold about our customers may be one of the transferred assets; or
if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property, or safety of SilkPerfect, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

5. Prohibitions

You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. SilkPerfect will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

6. Intellectual Property and Content

The intellectual property rights in all content made available to you on or through this Website remains the property of SilkPerfect or its licensees/franchisees and are protected by copyright laws and treaties around the world. All such rights are reserved by SilkPerfect and its licensees/franchisees. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any product or accompanying documentation supplied by SilkPerfect and its licensees/franchisees. Trade marks are being applied for and of course the use of the business name SilkPerfect and copying of the unique properties of the product and logo usage is prohibited. No licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourably similar without the written permission of SilkPerfect.

7. Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. We currently only deliver to the UK - please contact us via the Feedback page for overseas delivery charges.

In order to contract with SilkPerfect you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. SilkPerfect retains the right to refuse any request made by you. If your order is accepted we will inform you by email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

(a) Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

(b) Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
All prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

(c) Payment

Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

(d) Discount Codes

(i) Account discount codes - Discount codes may from time to time be offered; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.

(ii) Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.

The conditions of use relating to any discount code will be specified at the time of issue.

8. Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law SilkPerfect and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect SilkPerfect liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

9. Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you.
This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

10. Indemnity

You agree to indemnify, defend and hold harmless SilkPerfect, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

11. Variation

SilkPerfect shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

12. Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

13. Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments via our Feedback page in the first instance, providing your contact details.

14. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

15. Governing Law and Jurisdiction

These terms and conditions are to be construed in accordance with the laws of England and Australia and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English or Australian courts.

16. Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and SilkPerfect. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of SilkPerfect.

17. Ethical Sourcing Policy

As a reputable and trusted business committed to offering its customers high quality products, SilkPerfect recognises its obligation to ensure that suppliers are operating ethically.

We expect our suppliers to consistently provide an environment which protects their employees' health and safety and basic human rights. All suppliers are expected to comply with their national employment laws and regulations with particular regard to:

  • Minimum age of employment
  • Freely chosen employment
  • Health and safety
  • Freedom of association and the right to collective bargaining
  • No discrimination
  • No harsh or inhumane treatment of employees
  • Working hours
  • Rates of pay
  • Terms of employment

SilkPerfect will never knowingly source stock from countries which are in breach of the above principles. We also look to our suppliers to instil these principles when dealing with their own supplier base.
Because of the sometimes complex nature of our suppliers' supply chain, it is not always possible to monitor and control the conditions of each individual involved in the production of our products. However, as SilkPerfect continues to grow it recognises the importance of being proactive and doing everything within its power to support the rights of those involved in the manufacture of its goods.

Contacting us

SilkPerfect Limited (at the address below) is the data controller for the purpose of the Data Protection Act 1998 (the Act).
You have the right to access the information which SilkPerfect holds about you and your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied - we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a customer service member of the SilkPerfect team, who will be delighted to answer any questions you may have.


You can either contact us via email: customer.services@silkperfect.com

or, write to us at:

SilkPerfect Ltd Customer Care
1 Rochford Avenue
Westcliff-on-Sea
Essex SS0 7DT

Company Number: 6505593

EORI/VAT No.: GB979602962000

 

 

 

SilkPerfect Ltd Customer Care
1 Rochford Avenue
Westcliff-on-Sea
Essex SS0 7DT

Telephone 0871 288 SILK (7455)

customer.services@silkperfect.com

Copyright © 2016 SilkPerfect Ltd.